Return Policy

Last updated: May 2, 2024

Overview

At via cosmetics, we want you to be completely satisfied with your purchase. We understand that sometimes a item may not be exactly what you envisioned for your space. Our return policy is designed to provide you with peace of mind when purchasing our products.

Return Eligibility

You may return your item(s) within 30 days of delivery, provided that:

The item is in its original condition
The item has not been hung or displayed
All original packaging materials are intact
You have proof of purchase (order confirmation or receipt)

Return Process

Initiate your return
Contact our customer service team by email or phone to initiate the return process. Please include your order number and reason for return.
Receive return authorization
Our team will provide you with a Return Authorization Number (RA#) and detailed instructions for packaging and shipping.
Package your item
Carefully repackage the item in its original packaging. Include the RA# on the outside of the package.
Ship your return
Ship the package to the address provided in the return instructions. We recommend using a tracked shipping method.
Refund processing
Once we receive and inspect your return, we will process your refund within 5-7 business days.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please note:

The full purchase price of the item will be refunded
Original shipping charges are non-refundable
Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items
Processing time for refunds may vary depending on your payment method and financial institution

Damaged or Incorrect Items

If you receive a damaged item or an incorrect item, please contact us within 48 hours of delivery. We will arrange for a return shipping label and replacement at no additional cost to you. Please take photos of any damage to the packaging and the item itself to help us process your claim more efficiently.